Refund policy

Returns & Exchanges
If you don't love it as much as we do, send it back. You can make a return or exchange either online or in-store on products that are in their original packaging, unused, and in store-bought condition. You have 7 days to make a return or exchange online, or 14 days in-store (including in-store pick up orders). Orders made outside this window aren't eligible for return or exchange anymore.

Making a Return or Exchange Online (Return Mail)
If you are returning or exchanging all or part of your order online, please e-mail info@thegiftedtype.com within 7 days of your package being delivered and let us know which items are being returned or exchanged.
Pack it all back up and ship us the items you are returning within 7 days from the date your package was delivered. This is the date that Canada Post indicates your package was delivered, and can be found by going to View My Order in your confirmation and shipping e-mails. Your refund or exchange will be issued when the product arrives back at the store and is inspected.
The Gifted Type does not refund any costs associated with shipping items back to the store.

Making a Return or Exchange In-Store
To make a return or exchange in-store with one of our stellar customer service associates, bring the items with the original printed receipt from your package within 14 days of your package being delivered. This is the date that Canada Post indicates your package was delivered, and can be found by going to View My Order in your confirmation and shipping e-mails. If you requested an in-store pick up, this is the date your shipment e-mail indicates your packaged was ready for pick up. We'd be happy to assist you with an exchange or full refund.

Final Sale Items
The following items are considered final sale and are not eligible for exchange or return: items marked final sale, sale items excluding promotions, and gift cards.